These general terms and conditions apply to all services provided by Klusmaat. Please read them carefully.

1. Definitions

"Klusmaat": Klusmaat, a trade name of Kluma Global B.V., registered at Bosboom Toussaintstraat 35-A3, 1054AN Amsterdam, CoC (KvK) 42105424, VAT NL869756734B01. "User": any person or company using Klusmaat services. "Service": the Klusmaat platform including all features and functionalities. "Agreement": the contract between Klusmaat and User for the use of the Service.

2. Application

These terms apply to every offer, quote, and agreement between Klusmaat and User. Deviations are only valid when confirmed in writing.

3. Service description

Klusmaat provides an AI-powered backoffice platform for tradespeople, including: AI-powered customer communication, smart scheduling and route optimization, invoicing and quoting, inventory management, and a knowledge base. We strive for maximum availability but do not guarantee uninterrupted access.

4. Pricing and payment

Prices and what is included with a subscription are shown on our website and exclude VAT unless stated otherwise. The price and contents shown when you subscribe apply for the current subscription period. AI features are included for normal daily use within your own business. This excludes bulk or automated use, resale, shared accounts, unusually high concurrent calling, or use that effectively replaces a call centre. A free trial may have separate usage, channel and anti-abuse limits. If usage is unusually high, we will contact you first to agree a suitable plan; we may temporarily restrict the relevant feature only in exceptional cases or in case of misuse. We may change prices, packages and included usage for a future subscription period with at least 30 days' notice. If you do not agree with a material change, you may cancel before it takes effect. Annual subscriptions remain active until the end of the paid period.

5. Intellectual property

All intellectual property rights to the Service, including software, designs, and documentation, belong to Klusmaat. User retains ownership of their own data entered into the platform.

6. Privacy and data

We handle personal data in accordance with our Privacy Policy and applicable legislation (GDPR). User is responsible for the accuracy of the data they enter.

7. Liability

Klusmaat aims to provide a careful and available platform, but cannot guarantee uninterrupted, error-free availability or preservation of data. To the maximum extent permitted by law, Klusmaat's liability towards a paying User is limited to the amount that User paid in the three months preceding the event. Indirect damages, consequential damages, lost profits, lost revenue, missed savings and reputational damage are excluded. Liability for intent or wilful recklessness on the part of Klusmaat remains unaffected. AI-generated content (quotes, invoices, messages and scheduling) is a tool; User remains responsible for checking accuracy before documents are sent to third parties or actions are taken. User also remains responsible for their own backups and for regularly exporting important data.

8. Duration and termination

The Agreement is entered into for an indefinite period and can be terminated monthly. After termination, User can export their data within 30 days. After this period, we will delete all data.

9. Applicable law

Dutch law applies to these terms. Disputes will be submitted to the competent court in Amsterdam.

Terms of Service